Question 1

What is AquaZoo?

Accepted Answer

Aqua Zoo brings some of the world’s most remarkable animals right to your doorstep! Get up close with adorable sloths, laid-back capybaras, and energetic otters, or say hello to our charming porcupines and pigs. Explore the wonders of the marine world through immersive stingray experiences and a dazzling collection of fish, then step into the fascinating realm of reptiles. With such a diverse range of animals all in one place, no two visits to Aqua Zoo are ever quite the same — making it the perfect outing for families and animal lovers of all ages.

Question 2

Do you have wheelchairs and strollers available for rent?

Accepted Answer

Aqua Zoo does not currently offer wheelchair or stroller rentals. However, if you need a wheelchair during your visit, River Ridge provides complimentary wheelchairs through their security office — simply present your driver’s license to borrow one for the duration of your visit. Strollers are also available to rent through River Ridge, making it easy for the whole family to enjoy a comfortable day out.

Question 3

Do you allow outside food and beverages in AquaZoo?

Accepted Answer

Yes! Guests are welcome to bring outside food and beverages into Aqua Zoo. We do ask that you kindly refrain from offering any food to our animals, as our residents thrive on specially prepared diets and human food can be harmful to their health. Help us keep our animals happy and healthy by leaving the feeding to our trained staff!

Question 4

Where should we park when we visit AquaZoo?

Accepted Answer

Aqua Zoo is conveniently located in the Center Court area of River Ridge Mall, with our entrance situated directly across from Belk. The great news is that you have plenty of parking options — guests are welcome to use any of the mall’s parking areas when visiting, so feel free to park wherever is most convenient for you!

Question 5

Does AquaZoo rescue animals?

Accepted Answer

Absolutely! At Aqua Zoo, our love for animals goes beyond just showcasing them — we are deeply committed to their welfare and the health of our planet. Many of the animals in our care have been given a second chance, whether they were saved from hazardous environmental conditions or transitioned from previous owners who were no longer able to provide for them. We are proud to offer a safe and loving home to these remarkable creatures, and getting to share their stories with our guests makes every visit that much more meaningful.

Question 6

How does AquaZoo provide education about wildlife conservation?

Accepted Answer

Conservation is at the heart of everything we do at Aqua Zoo. Through our Quest for Conservation initiative, we are dedicated to protecting oceans and wildlife around the globe — and we believe that an informed community is one of the most powerful tools for change. That’s why we offer our guests a wide range of opportunities to learn, engage, and take action.

Here are just a few of the ways you can get involved and deepen your understanding of wildlife conservation during your visit and beyond:

Community Events and Expos
River Cleanup Volunteer Opportunities
Field Trips for Schools and Groups
Resources on Conservation and Protecting Endangered Species
Special Events such as Shark Week and National Zoo & Aquarium Month

Whether you’re a first-time visitor or a longtime supporter, there’s always a new way to connect with our mission and make a difference for the animals on our planet.

Question 7

What animals are available to experience at AquaZoo?

Accepted Answer

From the skies to the seas and everywhere in between, Aqua Zoo is home to an incredible collection of wildlife from around the world! Discover exotic birds, slithering snakes, fascinating reptiles, graceful stingrays, and a diverse array of land mammals — all waiting to be explored. Want to know more about who you might meet on your next visit? Head over to Our Animals page for a full look at the amazing encounters that await you!

Question 8

How do you have animal interactions at AquaZoo?

Accepted Answer

At Aqua Zoo, getting up close with our animals is all part of the fun! We offer a variety of ways to interact with our wildlife family, including packages, encounters, and feeding tokens — each designed to create a truly unforgettable experience.

Feeding tokens are a fantastic way to take your visit to the next level. Use them to feed and interact directly with our animals for a hands-on experience you won’t forget. While tokens are not required for your visit, we highly recommend purchasing at least 10–15 tokens to make the most of your time with us. Best of all, feeding tokens never expire, so you can use them on any visit, any day!

Tokens can be purchased in-store or on our website. Please note that tokens are non-refundable and cannot be redeemed for cash. As tokens are the responsibility of the guest, we encourage you to keep them in a safe place, as Aqua Zoo is not responsible for lost or stolen tokens.

Question 9

How do I contact AquaZoo with questions?

Accepted Answer

We’d love to hear from you! For general questions or information about Aqua Zoo, simply reach out through our Contact Us page, and a member of our team will be happy to assist you. For press or media-related inquiries, please send us an email directly at contact@hillcityaquazoo.com.